Tripsntrekstravels Vehicle Policy:

Vehicle Booking and Cancellation Policy

Booking Policy:

Advance Booking:

We recommend making your vehicle booking in advance to secure your preferred vehicle type and ensure availability.

Reservation Confirmation:

Your booking will be confirmed upon receipt of the 50% advance payment or deposit.

Identification and Contact Information:

Please provide accurate identification and contact information at the time of booking for communication purposes.

Email id:

Contact No:

Vehicle Type Selection:

While we strive to accommodate your preferences, the selection of vehicle type is subject to availability at the time of booking.

Booking Amendments:

Any changes to your booking, such as altering the pickup/drop-off locations or the duration of the rental, may be accommodated subject to availability and may incur additional charges.

Driver Details:

Driver details will be provided prior to your scheduled pickup time for your convenience and safety.

Payment Terms:

Full payment for the booking is required before the commencement of the trip. If payment is not made prior to commencement of the trip booking will be cancelled without any refund.

Security Deposit:

A security deposit may be required for certain vehicle rentals. This deposit will be refunded upon the return of the vehicle in its original condition.

Cancellation Policy:

Cancellation Charges:

Cancellations made by the client are subject to cancellation charges as follows:

Cancellations made 15 days prior to the scheduled pickup date:30% of the total booking amount.

Cancellations made within 15 days of the scheduled pickup time or no-shows: No Refund.

Refund Process:

Refunds, if applicable, will be processed according to the mode of payment used for the booking.

Please allow 1 week for the refund to reflect in your account.

Force Measures:

In the event of unforeseen circumstances such as natural disasters, government regulations, or other force measure events, we reserve the right to cancel bookings or modify services without prior notice. In such cases, no refund will be provided, it will be adjusted in future bookings.

Cancellation by Service Provider:

We reserve the right to cancel bookings due to unavoidable circumstances such as vehicle unavailability or unforeseen operational issues. In such cases, a full refund will be provided, or alternative arrangements will be offered wherever possible.

Communication of Cancellation:

We will make all reasonable efforts to communicate any cancellations promptly to affected clients using the contact information provided at the time of booking.

Note:

The terms and conditions mentioned above are subject to change without prior notice.

For any inquiries or assistance regarding booking or cancellation, please contact our customer service team.

All issues are subjected to the jurisdiction of Uttarakhand High Court.